…esolving issues and resume operations that customers depend on and expect. Successful companies see automated incident management as critical to the business. Achieving this requires a new approach to organizational structures. That is one of the reasons we are seeing the rapid rise of job titles such as Head of Customer Experience or Head of Digital Transformation in organizational charts. These are the problem solvers who are taking a broad look…

…hardware and dynamic workload-based scaling. Microservices add additional complexity by decomposing applications into discrete services. Dynamic infrastructure and software-defined networking According to the Open Networking Foundation (ONF), Software-Defined Networking (SDN) is a new approach to networking in which network control is decoupled from the data forwarding function and is directly programmable. The net result is an extremely dynamic,…

…Vitria VIA AIOps to do add value to the ITSM. VIA AIOps adds depth to the practice of service assurance in three ways: VIA OBSERVES across multiple layers of the enterprise ecosystem. VIA ingests, enriches and structure massive amounts of real time data faster than human inspection. VIA ANALYZES the data and is able to detect and correlate anomalies and alerts with the primary purpose to evaluate and prioritize actions. VIA identifies the likely…

…se new toolsets to best use. None of this should come as a surprise to telecom managers. Telecoms grew up, and grew profitable, by working with the signals and pulses generated by their burgeoning networks. Telecoms have used big data to analyze churn propensity, to discern the likelihood of device and service upgrades, and for various types of planning and other business intelligence functions. That’s why it may be difficult for some to make the…

…avior of elements throughout the value chain, often in real-time. The most successful companies will be the ones that build a transformation strategy that leverages the interplay of people, devices, and applications, along with the data that they generate. That’s why at Vitria, we developed our VIA analytics application to ingest, model and analyze structured, unstructured and situational data in real-time. EDITOR’S NOTE: To listen in on a compreh…

…d an extremely successful retailer in the United States that began as an e-commerce company, but they have now launched a small, select number of brick and mortar storefronts. Walking around this retailer’s location I felt as if I was in a physical e-commerce environment. I was able to return and exchange purchases made — both online and in physical stores — in a completely seamless manner. The stark difference was that the second retailer started…

…nizations build confidence in the automation of the decision process? Many companies have had success flexing their decision-making muscle by starting with well-defined and low risk decisions. What they soon discover is that adding more factors to the decision engine may improve accuracy. Identifying more attributes and correlating them improve the decision. Besides identifying more information, determining how to score or rate a decision improves…