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Vitria and Telefónica UK Showcase use of Operational Intelligence to Delight Customers

…tional Intelligence for continuous insight into the customer experience by combining and correlating high-volume, high-rate network events with customer data and mobile device data, in real-time. They will explain how companies can proactively detect and resolve potential service quality issues and identify new product marketing opportunities, in real-time, by exploiting an Operational Intelligence platform that enables continuous, real-time visib…

Vitria OI Activity Tracker

…u to easily create tracking processes to monitor business operations. You can bind track and trace models to events from disparate stream sources and define various outcomes, statuses, measures, and dimensions. This course includes hands-on labs. Course Objectives: Upon successful completion of this course, the student should be able to: Describe the concepts behind Activity Tracker Create a tracking model Bind a tracking model Run a tracking mode…

Vitria Named a Leader in Integration-Centric BPM Suites by Top Research Firm

…the real-time, end-to-end visibility into business processes necessary to quickly and easily adapt those processes to meet changing market conditions and ensure governance and compliance to industry regulations and your business requirements. Additional Resource Links: Vitria Website Vitria Blog Vitria on Twitter About Vitria: Vitria Technology, Inc. provides the industry’s leading Operational Intelligence suite, empowering partners and customers…

Vitria Previews World’s 1st Operational Intelligence App at TDWI Solution Summit

…Co-Founder at Vitria, also presented two OI case studies at the Summit: A virtual contact center in the Cloud that uses OI to continuously analyze data from social media activity streams A major telecommunications company that uses OI for service assurance by continuously monitoring and analyzing its operational data [Dr. Dale Skeen speaking at the TDWI Solution Summit.]…

Vitria Wins “Top Innovator” Award at DataWeek Conference

…nal Intelligence allows for real-time insight into areas such as Big Data, complex events and business processes. OI Apps are easily configurable, lightweight web applications that provide insights based on continuous analysis of multiple data sources, both static and in motion. Big Data in motion can include event streams, social media activity streams (such as those from Twitter and Facebook), data from smart grid meters, RSS feeds, server netwo…

How Digital Operations and AIOps Help NSPs Create a Customer-Centric Operations Ecosystem to Improve Subscriber Engagement

…fessional services offered by Cognizant, NSPs have an opportunity to quickly operationalize key use cases and projects by leveraging highly skilled and experienced teams, while integrating other critical technologies to accomplish mission-critical customer engagement objectives. To listen to a comprehensive audio interview with Tiran Dagan and Chris Menier on the topic of Digital Operations and AIOps please visit: https://bit.ly/2mqtFr6…

VIA 3.0 Differentiation

…plication with a single incident inbox. [owvs_video_section video=”https://www.youtube.com/watch?v=7nf3aiWCSJY” play_icon=”E||divi||400″ overlay=”rgba(0,0,0,0)” play_button_color=”rgba(255,255,255,0.76)” play_button_icon_color=”gcid-615866ad-4082-48d0-8b46-7e06e5c24a1f” play_button_icon_hover_color=”gcid-615866ad-4082-48d0-8b46-7e06e5c24a1f” _builder_version=”4.17.4″ _module_preset=”default” background_image=”https://vitria.com/wp-content/uploads/…

Vitria Co-Founder and CTO to Share How Customer-Centric Companies Use Streaming Big Data Analytics to Delight their Customers

…ats and opportunities – by reducing the time to insight by 100x to1000x in comparison with batch-oriented Big Data Analytics. In my session, I will discuss how some of the most innovative companies are using streaming analytics to excel at real-time customer experience monitoring, engage in more targeted 1-to-1 marketing, and proactively detect and prevent fraud,” said Dr. Skeen. The Vitria product experts will also showcase the company’s innovati…

Vitria positioned in the visionaries quadrant in Gartners Intelligent Business Process Management Suites Magic Quadrant Report

…tes that “iBPMSs address the increasing need of business managers to react quickly to events that impact their business, and to gain better insight into business operations so that they can take the right corrective actions.” According to the report, regarding Process Intelligence and Business Activity Monitoring (BAM), an iBPMS provides active analytics via process intelligence and BAM to facilitate all of the following: Continuous intelligence (…

Industries Overview

…er service operational cost with VIA AIOps. Brick and mortar banking gives way to an increasing menu of digitized banking services. Insurers respond to demand for contactless payments, policy renewals and claims processing. Emerging fintech rely on digitized services to simplify investing and saving. Essential financial services require AI and automation to respond to mobile and online customers in real time and prevent repeat failures from impact…

Self-Healing With AIOps

…tions teams. An example is a modern multiple system operator, or MSO, like Comcast or Cox Communications. Companies like these operate complex service-delivery frameworks to support different access technologies and devices and deliver a variety of voice, data, security, and video services. Some services are deployed in the cloud; others come directly from third parties. Also, large network segments are virtualized, thus reducing direct visibility…

AIOps as a Transformative Financial Solution

…omers to avoid fines for insufficient balances or late payments. Their improved service assurance has had a direct impact on their overall competitive position in the communities they serve….

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