VIA AIOps
Service Assurance

NextGen AIOps with AI-driven Demonstrated Results

Total Ecosystem Observability
Across all Layers of the Technology Stack, Functions, and People
Intelligent Automation Transforms Operations and the Customer Experience
Faster Issue Detection, Root Cause Determination, and Mean Time to Repair

Accelerates incident response and resolution through process automation powered by real time analytics, artificial intelligence, and machine learning.

Enables a new way of working across applications, the network, and both dedicated and hybrid in-house and cloud infrastructures.

Substitutes process automation for high levels of human expertise in the event monitoring and incident management processes.

Transforms the service operating model by delivering the augmented intelligence to support a leaner, more efficient and effective IT operations staff.

Greatly enhance customer experience
Dramatically reduce costs
Substantially increase efficiency for mission-critical
operations that require massive streaming

VITRIA NEWS DIGEST

Data is your most valuable currency

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BUSINESS PIVOTS TO CUSTOMER SERVICE OPERATIONS

VIA AIOps Features a Total Ecosystem Approach Across Industries

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ANNOUNCING VITRIA VIA AIOPS FOR CISCO NETWORK AUTOMATION

VIA AIOps Enhances Cisco Service Assurance

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VIA AIOps 3.0 REAFFIRMS COMMITMENT TO CONTINUED IMPROVEMENT IN CUSTOMER ASSURANCE

Learn about VIA’s latest release from Cisco’s Marc Austin and Vitria’s Chris Menier

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OBSESSED WITH YOUR CUSTOMER SERVICE EXPERIENCE?

Invest in AIOps

Use this guide to optimize your investment

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Know about service-impacting issues before your customers report a problem.

Despite an abundance of monitoring, can you quickly determine the root cause of service-impacting issues?

Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process.

That’s why more companies are choosing VIA AIOps.

Key Differentiators of VIA AIOps

The five key differentiators of VIA AIOps deliver results in lowering cost, improving the customer experience and transforming operations management.

Learn more about how VIA AIOps can enhance the customer experience, lower cost, and improve operational efficiencies.  

FULL ECOSYSTEM OBSERVABILITY: 

Transcends Full Stack Observability of apps/networks/services and correlates multi-layer issues from any entity in your hybrid cloud.

Enables change impact analysis across populations of affected devices and subscribers.

ADVANCED AI & OPERATIONS

AI–generated causal analysis & “Likely Fix” definition for automation or human consumption.

ChatOps for NLP access to insights, improved collaboration, and enhanced decision making.

REALTIME AI PLATFORM

Graphical, low code, big data platform for Realtime AI enabling rapid-time-to-market for new functionality and products.

AUTOMATED RESOLUTIONS AND SELF-HEALING OPERATIONS:

AI-generated “Likely Fix” for automation or human consumption.

Automate easy/low risk playbooks & gradually tackle more complex issues with automated validation and human-in-the-loop review/approval

TRANSFORMATION YOU’LL NEVER OUTGROW:

Delivers a scalable place for centralizing monitoring data with the ability to cross-correlate data from the entire service delivery ecosystem.

Proven in internet-scale networks with 50+ million devices, billions of events per day, thousands of distinct data streams.

Reported results from some of our clients include:

60% improvement in service availability

40% lower Mean Time to Restore service outage

80% reduction in time to resolve hard-to-resolve service degradation issues

92% of incidents detected prior to customer impact

Reduce the noise and get to actions faster.

Operationalizing AIOps at Massive Scale

Due to the inherent complexity in the service provider industry, operationalizing AIOps is critical. And for Telcos, Randy Burke claims that to understand service performance and causation across the last mile, metro and backbone networks, applications, native cloud, and public cloud requires an AI/ML platform.

The discussion includes the barriers to implementation, key requirements for the platform and vendor, key metrics and the results of AIOps implementation. Insights are shared about the clear differences between observability and AIOps and why AIOps is the right choice at any scale.

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VIA AIOps Unique Strengths Achieving a New Operating Model for Operations

VIA delivers full stack observability and sustained service assurance optimization to reduce cost and improve the customers’ experience. It operates across service layers to accelerate the time to detect, triage, and resolve service-impacting events.

AI, machine learning and advanced analytics improve the fault, performance and change management processes by reducing noise, detecting anomalies earlier, uncovering the root cause and prescribing actions automatically.

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Self-Healing, a Super Power for Telcos: Learn the Drivers and Barriers

AIOps, with Intelligent automation, dramatically improves operational efficiency and enables IT to implement self-healing capabilities. Discover the drivers and barriers for automation projects and gain invaluable insights to enhance your ROI with AIOps.

Join Andrew Colby, VIA AIOps VP, and Charlotte Patrick, Industry Analyst, for an on-demand webinar.

Click here to watch the webinar

Why VIA AlOps is Critical for Networks

Success for highly competitive telcos and financial services firms relies on service satisfaction. Mitch Ashley, Chief Technology officer and popular host of Techstrong TV, interviewed Andrew Colby, Vice President of AlOps with Vitria. Techstrong Group, an omniversal media company, covers industries and practices that are reshaping the world of technology.

click here to listen to the interview

Doing More with Less – The Value of Adding Automation and Intelligence into the Network

We’re thrilled to invite you to a view an exclusive sneak peek into the future of operations! This webinar promises to revolutionize the way you perceive operations, offering unparalleled insights into efficiency, business value, and the crucial role of AI and ML in the 5G era.

click here to view

How to Deliver Value with an AI Implementation

Learn how companies can ensure funding for their AIOps projects; what issues must be addressed prior to a funding request; and during the deployment of the AIOps solution.

Watch the interview between Andrew Colby, Vice President, VIA AIOps at Vitria, and Mitch Ashley, CTO Research Principal at Techstrong Group, where they take a holistic view of all the factors that Telcos must consider to kick off their AIOps implementation.

Click here to listen

2023 is a Tough Year for Investing… and Yet the 5G Show Must Go On

Andrew Colby, Vitria’s Vice President, VIA AIOps, sits down with Charlotte Patrick, Telco expert and thought leader, to discuss how AIOps is creating efficiency and delivering value amidst the economic environment of 2023

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Vitria named a winner in the Brandon Hall

We are thrilled to announce that Vitria was named a winner in the Brandon Hall – Excellence in Technology Awards.

Vitria VIA AIOps won the Gold Award in the category of “Best Advance in AI for Business Impact.”

Read the announcement

Buyer’s Guide For AIOps Applications

The next generation of AIOps platforms is here and setting a new standard in customer experience. These applications are helping companies drastically improve the effectiveness and efficiency of service delivery to large numbers of external customers. The experts at Vitria have developed this market guide for AIOps platforms specifically for companies providing digitized services direct to their customers and who are looking to leverage AIOps to up their game by providing consistent service to customers without the typical drag on profitability.

This guide will help you:

• Document the needs of your business

• Select the product capabilities that will meet your needs

• Use the self-assessment included, to narrow your search for vendors that will enable you to reach your goals and realize value from your AIOps investment

Dowload the Guide

CUSTOMERS WIN!

Investments in infrastructure to enable remote workers and schoolers, the necessary adoption of telehealth and telemedicine and the emerging contactless retail are creating challenges for many organizations.

To survive, businesses are expanding digitized services putting new pressure on IT Operations to meet and exceed the customers’ expectations for service availability and performance.

In a highly competitive environment, a next-generation AIOps application offers a game-changing solution for IT Operations teams. AIOps applications dramatically improve IT Ops vision- correlating what has happened, what is happening now, and giving IT Ops insights into the future.

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