VIA AIOps with Knowledge™
Purpose Built to Improve the Customer Service Experience
VIA AIOps deliver customers experience assurance while decreasing operating costs.
VIA sees more with full stack observability across the entire service ecosystem.
Leveraging AI, VIA AI with Knowledge™, machine learning and advanced analytics, VIA identifies faults, performance and customer experience issues faster across the technology stack.
And then, it determines the root cause from the key symptoms, and the affected populations for targeted remediation.
Integrating with back-end systems it can prescribe actions and trigger automated response.
FULL ECOSYSTEM OBSERVABILITY
- Any vendor, protocol, tool across all technology layers
- Massive scale capability across service domains in real time
- Real time analytics, Al with Knowledge™ and ML deployed in ingestion, enrichment, and correlation of metrics, events, logs, and traces to detect anomalies, discover root cause across layers
Intelligent Automation & AI with Knowledge
- AI-generated incident analysis and probable cause determination
- AI-based automation of service recovery actions to remediate or mitigate incidents
- Automation orchestrated across related systems
- Shared knowledge across Al agents in the AlOps process from ingestion through recommended fix improving accuracy and accelerating journey to self-healing
RAPID DEPLOYMENT
- Ingests Metrics, Events, Logs, Traces across all service layers from any source
- Leverages existing monitoring tools
- Enriches and “contextualizes” the data
- Open Standards and Integrations
Telecommunications
Today, Telcos are fully engaged in 5G, enabling digital transformation for clients and adding more services to attract and retain subscribers. Boosting the subscriber service experience reduces churn, but without AI and automation the cost to provide this service experience skyrockets. AI with Knowledge™ promises to prescribe actions you can take today to prevent service interruptions in the future.
Get ahead of the failure curve with VIA AIOps.
Cable Operators
Cable operators are providing a richer menu of features and streaming content to win more subscriber eyeballs more hours of the day. Interrupting a sporting event before the final score or a movie before the boy gets the girl impacts how viewers rate the service and even how much they are willing to pay. Cable operators and streaming services depend on AI and automation to provide more choice without more cost.
Lower service operational cost with VIA AIOps.
Financial Services
Brick and mortar banking gives way to an increasing menu of digitized banking services. Insurers respond to demand for contactless payments, policy renewals and claims processing. Emerging fintech rely on digitized services to simplify investing and saving. Essential financial services require AI and automation to respond to mobile and online customers in real time and prevent repeat failures from impacting services.
Go live with confidence with VIA AIOps.
Healthcare
Patient access to healthcare is changing. There are few sectors in which speed is more important than in healthcare – minutes save lives and accuracy determines outcomes. All the while the cost of healthcare is exploding. Telehealth platforms and telemedicine will enable ‘hospital at home’ programs and provide care to the most remote and disadvantaged populations. AI and automation enable digitized platforms to offer critical care to more patients.
Protect life-saving services with VIA AIOps.
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