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VIA AIOps
Service Assurance
NextGen AIOps with AI-driven Demonstrated Results
Total Ecosystem Observability
Across all Layers of the Technology Stack, Functions, and People
Intelligent Automation Transforms Operations and the Customer Experience
Faster Issue Detection, Root Cause Determination, and Mean Time to Repair
Accelerates incident response and resolution through process automation powered by real time analytics, artificial intelligence, and machine learning.
Enables a new way of working across applications, the network, and both dedicated and hybrid in-house and cloud infrastructures.
Substitutes process automation for high levels of human expertise in the event monitoring and incident management processes.
Transforms the service operating model by delivering the augmented intelligence to support a leaner, more efficient and effective IT operations staff.
Greatly enhance customer experience
Dramatically reduce costs
Substantially increase efficiency for mission-critical
operations that require massive streaming
Know about service-impacting issues before your customers report a problem.
Despite an abundance of monitoring, can you quickly determine the root cause of service-impacting issues?
Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process.
That’s why more companies are choosing VIA AIOps.
Key Differentiators of VIA AIOps
The five key differentiators of VIA AIOps deliver results in lowering cost, improving the customer experience and transforming operations management.
Learn more about how VIA AIOps can enhance the customer experience, lower cost, and improve operational efficiencies.
• FULL ECOSYSTEM OBSERVABILITY:
Transcends Full Stack Observability of apps/networks/services and correlates multi-layer issues from any entity in your hybrid cloud.
Enables change impact analysis across populations of affected devices and subscribers.
• ADVANCED AI & OPERATIONS
AI–generated causal analysis & “Likely Fix” definition for automation or human consumption.
ChatOps for NLP access to insights, improved collaboration, and enhanced decision making.
• REALTIME AI PLATFORM
Graphical, low code, big data platform for Realtime AI enabling rapid-time-to-market for new functionality and products.
• AUTOMATED RESOLUTIONS AND SELF-HEALING OPERATIONS:
AI-generated “Likely Fix” for automation or human consumption.
Automate easy/low risk playbooks & gradually tackle more complex issues with automated validation and human-in-the-loop review/approval
• TRANSFORMATION YOU’LL NEVER OUTGROW:
Delivers a scalable place for centralizing monitoring data with the ability to cross-correlate data from the entire service delivery ecosystem.
Proven in internet-scale networks with 50+ million devices, billions of events per day, thousands of distinct data streams.
Reported results from some of our clients include:
60% improvement in service availability
40% lower Mean Time to Restore service outage
80% reduction in time to resolve hard-to-resolve service degradation issues
92% of incidents detected prior to customer impact
Reduce the noise and get to actions faster.
In The News
- AI and ML Powering New Breed of AIOps Overcoming Long-standing Barriers to Improving Telco Industry Service Assurance November 12, 2024
- Vitria Announces Accelerating Customer Adoption of its Highly Scalable AIOps Platform September 17, 2024
- New Data Shows GenAI Benefiting 5G SA Network Operations and Service Assurance September 10, 2024
- New Data Shows GenAI Benefiting 5G SA Network Operations and Service Assurance September 10, 2024