Empowering AI with Knowledge for an Autonomous Future

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VIA AIOps
Service Assurance

AIOps Empowered with AI with Knowledge™
Delivers Demonstrated Results

Total Ecosystem Observability
Across all Layers of the Technology Stack, Functions, and People
Intelligent Automation Transforms Operations and the Customer Experience
Faster Issue Detection, Root Cause Determination, and Mean Time to Repair
Learns, Evolves and Operationalizes Knowledge
Trusted Autonomy with Enhanced Reasoning and Accuracy
Massive Scale Deployments

Accelerates incident response and resolution through process automation, AI with Knowledge, Likely Fix recommendations, and Closed-Loop Automation with continuous learning.

Delivers the AI-generated insight and intelligent automation required to journey to automated resolution and self-healing.

Substitutes process automation for high levels of human expertise in the event monitoring and incident management processes.

Transforms the service operating model by delivering the augmented intelligence to support a leaner, more efficient and effective IT operations staff.

Detect incidents before customer impact
Dramatically reduce costs
Substantially increase efficiency for mission-critical operations
Requiring massive streaming

VITRIA NEWS DIGEST

Data is your most valuable currency

BUSINESS PIVOTS TO CUSTOMER SERVICE OPERATIONS

VIA AIOps Features a Total Ecosystem Approach Across Industries

AI: Transforming Service Assurance

For telecommunications companies, the concept of ensuring service quality has been a standard for decades.

THE Road to a Self-Healing Network

The self-healing network might be the most concentrated area of intelligence requirements across a telco

Know about service-impacting issues before your customers report a problem.

Despite an abundance of monitoring, can you quickly determine the root cause of service-impacting issues?

Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process.

That’s why more companies are choosing VIA AIOps.

Key Differentiators of VIA AIOps

We turn operations into a continuously leaning system that goes way beyond observation to execution. VIA AIOps learns from every incident, uses embedded knowledge to automate action, and closes the loop into production.

Learn more about how VIA AIOps transforms through automation the incident management process, improving the customer experience, lowering cost, and improving operational efficiencies.

Click each heading on the right to learn more.

Reported results from some of our clients include:

60% improvement in service availability

40% lower Mean Time to Restore service outage

80% reduction in time to resolve hard-to-resolve service degradation issues

92% of incidents detected prior to customer impact

Move from Alarm Management to
Autonomous Self-Healing Service Assurance

Empowering AI with Knowledge for an Autonomous Future

Customer Success Stories

AI, Automation and Self-Healing Networks webinar

Highlights with Audio Link

Detecting Isolated Access Routers

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The Automation Journey: Destination – the Elusive Self-Healing Network

download the white paper

Knowledge Augmented AIOps for Accurate Incident Detection and Root Cause Analysis

VIA AI Media Kit

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