The Cable Business is Complex and Change is a Constant
- Size: $100+ billion dollar business, employing 214,000 people
- Complexity: Broadcast programming packaged with other services like internet access and telephony
- Pressure: Highly competitive, operators rely on premium service packages and exceptional service to sustain their competitive position.
The Cable Operators Challenge: Managing Change
Frequent, minor network upgrades aren’t always communicated to everyone who needs to know DevOps and CI/CD are able to upgrade service packages quickly but can also introduce unexpected changes. Service interruptions resulting from change can be costly – in dollars and customer satisfaction. Avoiding costly trips to businesses and homes to restore service interrupted by these changes is a priority. What’s the solution?
- Automate response with early detection of problems resulting from change.
- Discover dependencies with TOTAL ECOSYSTEM OBSERVABILITY.
- Employ EXPLAINABLE AI to correlate third-party events, incident and change tickets.
VIA AIOps PREVENTS SERVICE INTERRUPTIONS RESULTING FROM CHANGE.
An Over-the-Top Video Service Provider Used VIA AIOps to Improve Their Customers’ Experience
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