Content Streaming Services

Improve The Digital Experience

Content streaming services are experiencing exponential growth

  • Increasing numbers of subscribers and their daily screen hours are outpacing industry expectations.
  • Demand for in home entertainment, availability of high-speed bandwidth and an increasing number of personal devices are driving growth.
  • Call center overruns can eat up profits if ignored.

Service Challenge: Predictable Digital Experience

Application failure rates impacting a large number of subscribers floods the contact center and threatens renewals. Delivering on a desirable customer experience often requires more than monitoring and human intelligence can provide. Service providers require automated root cause analysis to provide fast and accurate response and remediation. How can you make it happen?

  • Move beyond monitoring and add TOTAL ECOSYSTEM OBSERVABILITY
  • Insist on automated root cause analysis to prevent customer service interruption
  • Identify issues before they impact service performance and result in unnecessary operational cost

VIA AIOps enables a better Customer Experience

AIOps for content streaming customer support funnel
AIOps for content streaming customer support funnel
AIOps for content streaming customer support funnel
An Over-the-Top Video Service Provider Used VIA AIOps to Improve Their Customers’ Experience
VIA AIOps use case

VIA AIOps – End-to-End Service Assurance

  • Built on an open core foundation – scales to billions of analyzed data points
  • Observability across service layers supporting fault, performance and change management
  • Uncovers the how and why of system behavior to enable active response
  • Advanced anomaly detection with continuous learning delivers faster detection

Considering an AIOps Application?

Check out this comprehensive market guide for AIOps applications to help you identify your company’s needs and evaluate AIOps solutions to find the best fit.