Vitria’s VIA AIOps –
Proven in the World’s Largest, Most Complex Environments
Largest US ISP
- Detect incidents before customer impact
- Petabytes of data daily
- Multiple Networks & Data Centers
- Production in 90 days
Incidents Resolved before Customer Impact
Global 100 CSP
- Customer Experience & Care Costs
- 30M subscribers, 50M devices
- Customer Care – 1,000s of users
- Production in 90 days
Care Operations Cost Savings Annually
Fortune 200 Mobile
- Service Assurance for greenfield, cloud-based 5G Network
- 40,000 transport network (IP & Optical)
- 1000s of NOC end users
- Production in 120 days
Improvement in Operational Efficiency YoY
Regional EMEA Mobile
- Real-time monitoring of 5G SA Core & EPC
- 7 Countries, 47.8M Customers
- VNFs/CNFs, Cloud Infra, Networking
- Correlate Fault/PM data to detect issues & RCA
Improved Service Availability
EMEA Leading Digital Enabler
- AIOps for SDN, Telco Cloud and Data Centers
- 28M mobile, 6M fixed-line customers
- Federated, GenAI-based Closed Loop Automation
- Automated incident management
Mean Time to Repair (MTTR) Improvement
5G Network Performance is Essential
5G and 5G Advanced bring significant new complexity to telco networks.
- Focusing on a single domain no longer delivers the data necessary to understand and remediate complex service-related issues.
- Data gathering must now stretch horizontally across domains from the last mile to the metro to core networks and vertically up and down both native and public cloud stacks.
- Time elapsed between issue detection and resolution must be reduced.
- Issues remediated before the customer experiences a problem is the objective.
- VIA AIOps clients achieved a success rate of 85% measured against this objective.
The Network Operators Challenge: Incident Management
Performance and fault management remains siloed with separate solutions for cloud/infrastructure, network, and applications. Despite lots of data, optimizing incident management across service layers is not possible.
Existing point solutions tell part of the story but are disconnected with the customer.
Technicians troubleshoot without all the information and often end up chasing symptoms instead of resolving the issue.
VIA ACCELERATES INCIDENT RESOLUTION, REDUCES COST, AND ENHANCES THE CUSTOMER EXPERIENCE
USES VIA AIOps TO REDUCE INCIDENTS & IMPROVE AVAILABILITY
VIA AIOps – End-to-End Service Assurance
Built on an open core foundation – scales to billions of analyzed data points
Observability across service layers supporting fault, performance and change management
Uncovers the how and why of system behavior to enable active response
Advanced anomaly detection with continuous learning delivers faster detection
Frequently Asked Questions and Answers
What is AIOps for telecommunications?
AIOps for telecommunications is the application of AI, machine learning and automation to network and IT service assurance. It ingests telemetry from across the network — fault, performance, configuration and change data — correlates events into a single incident view, identifies root cause, and either recommends or executes remediation. For operators, the practical goal is resolving incidents before they reach the subscriber rather than after complaints arrive.
How is AIOps different from network monitoring or observability tools?
Monitoring and observability tools tell you what is wrong; they surface metrics, traces and alerts for an engineer to interpret. AIOps adds the interpretation layer — correlating events across domains into a single incident, determining root cause, and driving remediation. VIA AIOps ingests MELT data directly rather than depending on upstream monitoring tools to pre-process it, which means it sees the raw operational picture rather than another tool’s summary of it.
How long does it take to deploy VIA AIOps in a telecom network?
Production deployments have typically been reached in 90 to 120 days. The largest US ISP deployment, processing petabytes of data daily across multiple networks and data centers, reached production in 90 days. A Fortune 200 mobile operator’s greenfield cloud-based 5G network, covering 40,000 IP-optical transport elements and thousands of NOC users, reached production in 120 days.
Can VIA AIOps assure 5G standalone core and cloud-native network functions?
Yes. A regional EMEA mobile operator uses VIA AIOps for real-time monitoring of its 5G standalone core and EPC across seven countries and 47.8 million customers, covering VNFs, CNFs, cloud infrastructure and networking. Correlating fault and performance data across those layers to detect issues and determine root cause contributed to a 60% improvement in service availability.
What results do telecom operators see from VIA AIOps?
Published outcomes from production deployments include 90% of incidents resolved before customer impact at a large US ISP, a 60% improvement in service availability at a regional EMEA mobile operator, and a 20% year-on-year improvement in operational efficiency at a Fortune 200 mobile operator. A Global 100 CSP serving 30 million subscribers and 50 million devices applied it to customer care operations and reduced annual care costs.
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