The network is essential
Businesses rely on in house or outsourced network operators to ensure predictable and reliable availability of essential network services.
- More employees are working from mobile devices.
- Analysts estimate that the average enterprise uses over 1900 different cloud services.
- An increasing number of highly specialized SaaS apps are created for every department – apps that are constantly changing.
The Network Operators Challenge: Incident Management
Performance and fault management remains siloed with separate solutions for cloud/infrastructure, network, and applications. Despite lots of data, optimizing incident management across service layers is not possible.
Existing point solutions tell part of the story but are disconnected with the customer.
Technicians troubleshoot without all the information and often end up chasing symptoms instead of resolving the issue.
VIA ACCELERATES INCIDENT RESOLUTION, REDUCES COST, AND ENHANCES THE CUSTOMER EXPERIENCE
USES VIA AIOps TO REDUCE INCIDENTS & IMPROVE AVAILABLITY
