Exceptional Network Performance is Essential
5G and 5G Advanced bring significant new complexity to telco networks.
- Focusing on a single domain no longer delivers the data necessary to understand and remediate complex service-related issues.
- Data gathering must now stretch horizontally across domains from the last mile to the metro to core networks and vertically up and down both native and public cloud stacks.
- Time elapsed between issue detection and resolution must be reduced.
- Issues remediated before the customer experiences a problem is the objective.
- VIA AIOps clients achieved a success rate of 85% measured against this objective.
The Network Operators Challenge: Incident Management
Performance and fault management remains siloed with separate solutions for cloud/infrastructure, network, and applications. Despite lots of data, optimizing incident management across service layers is not possible.
Existing point solutions tell part of the story but are disconnected with the customer.
Technicians troubleshoot without all the information and often end up chasing symptoms instead of resolving the issue.
VIA ACCELERATES INCIDENT RESOLUTION, REDUCES COST, AND ENHANCES THE CUSTOMER EXPERIENCE
USES VIA AIOps TO REDUCE INCIDENTS & IMPROVE AVAILABLITY
