The future of banking revolves around fintech and collaboration.
The emergence of fintech and neo-banks has increased the level of innovation across the financial services industry. Branch banking is giving way to digital contactless banking services. The advantage of location is displaced by the ability to offer the products customers want with the service assurance they expect.
Progressive branch banking is transforming faster by partnering with neo-banks. Neo-banks fill the gaps in aging product portfolios. Neo-banks embrace fintech, often based on advanced technology. This new collaboration increases the service portfolio at a lower cost but the integration can also increase the complexity of service delivery.
Success in this new world is spelled SERVICE. AIOps enables Operations to up-level their service commitment to customers.
Banks are replacing high touch interactions at branch locations with machine assisted transactions and contactless mobile services. Customer populations are changing and so are their interests in bank services. Collaborating with neo-banks provides a fast way to deliver a menu of services and products aligned to the changing markets.
To enable growth, IT needs to examine Operations and choose technology to improve service delivery without inflating costs. IT Operations is a critical function for banks intent on competing in new markets. Their customers are on the move and expect their bank to be open and available when they need them.
Service Operations needs to support the business strategy with a service-centric delivery model:
What’s the model for ensuring the customer service experience?
Check out this comprehensive market guide for AIOps applications to help you identify your company’s needs and evaluate AIOps solutions to find the best fit.
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