Agile AI Platform for Operational Intelligence
VIA Operational Intelligence
An AI Platform that delivers operational intelligence above and beyond AIOps
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Monitoring and incident management across operational silos results in…
Business
Impact
Real time visibility of drivers impacting services, costs, and revenue
Customer Experience
Intelligence
Identifies impacted customers, notifies care agents and customers Enables future spend to be based on customer impact.
Total Ecosystem
Observability
Health and performance correlated across all layers of the technology stack functions and people
Data
Intelligence
Enables the auto discovery of system topology and relationships between system components
Maintenance
Intelligence
Monitors and detects changes and their impact on system, resources, and customers
Advanced
AIOps
Reduces mean time to repair through the early detection of incidents, the correlation of related incidents and root cause analysis
Intelligent
Automation
Recommends and automates an incident “likely fix”, transforms operations and the customer experience, delivers foundational efficacy changes
VIA AIOps delivers the process automation capabilities needed to transform IT operations with a new service assurance operating model across the service delivery ecosystem.
Network monitoring and network performance
Application monitoring and application performance
Dedicated, hybrid in-house, and cloud infrastructure monitoring and performance
VIA AIOps Process Automation Workflow
Generative Al is a game changer for AlOps.
Natural Language interactions
- Empower new user communities by eliminating learning curves using Natural Language.
ChatOps
- Provides complete “Situational Awareness” of ongoing problems and incidents — causes and impact
- Elevated multi-user collaboration through popular chat platforms, enhanced with data-driven ChatOps insights..
Likely Fix
- Empower new user communities by eliminating learning curves using Natural Language.
ITSM Tickets and other knowledge bases are harvested to “augment” the Vitria Generative AI knowledge.
Unleash inherent knowledge in troves of unstructured data that have been difficult/impossible to leverage in the past.
ChatOps and GenAI
Transforming Operations and the Company
GenAI-driven ChatBots
Provide disruptive power non-disruptively.
Transform operations through ChatBots integration.
Empower new user communities by eliminating learning curves.
GenAI and LLMs do more than ChatBots
LLMs unleash troves of unstructured data that have been difficult to fully leverage previously
Searching and synthesizing unstructured data through a chat-based interface provides a natural access method for powerful but underutilized corporate knowledge based for numerous use cases.
Process Automation Capabilities
Total Ecosystem Observability Across Service Delivery
Data Collection
Ingests streaming data from
devices, monitoring tools and
telemetry.
Data Enrichment
Real-time contextual
enrichment, machine learned
topology, automatic
development and continuous
update of baselines.
Monitoring
Monitoring within and
across service domains for
fault and performance
management.
Incident Management Across Service Domains
Triage and Fault Detection
AI powered correlation, signal
grouping, early outlier
identification, correlation to
customers’ experience.
Incident Declaration
and Root Cause Analysis
Automatic incident declaration
with probable root cause, key
systems, location, and
customers impacted defined.
Remediation and Closure
Availability of remediation
recommendations and
automatic closure of tickets
with communication to
downstream systems
impacted.
Evolution of Remediation Automation and Continual Imrovement
Continuous Improvement
Continuous learning and
automatic model improvement
over time.
Extending Automation
Clear box approach with
explainable AI to instill
confidence along with
bidirectional communication
with service management
systems to extend automation
to additional tasks.
Extensible
New data sets added in 60
minutes without writing code
to support new and changing
services.
