Cable Operators Tackle Change

Preventing Service Interruptions

The Cable Business is Complex and Change is a Constant

Size: $100+ billion dollar business, employing 214,000 people
Complexity: Broadcast programming packaged with other services like internet access and telephony
Pressure: Highly competitive, operators rely on premium service packages and exceptional service to sustain their competitive position.

The Cable Operators Challenge: Managing Change

Frequent, minor network upgrades aren’t always communicated to everyone who needs to know DevOps and CI/CD are able to upgrade service packages quickly but can also introduce unexpected changes. Service interruptions resulting from change can be costly – in dollars and customer satisfaction. Avoiding costly trips to businesses and homes to restore service interrupted by these changes is a priority. What’s the solution?

Automate response with early detection of problems resulting from change.
Discover dependencies with TOTAL ECOSYSTEM OBSERVABILITY.
Employ EXPLAINABLE AI to correlate third-party events, incident and change tickets.

VIA PREVENTS SERVICE INTERRUPTIONS RESULTING FROM CHANGE.

AIOps for content streaming customer support funnel

An Over-the-Top Video Service Provider Used VIA AIOps to Improve Their Customers’ Experience

VIA AIOps – End-to-End Service Assurance

Built on an open core foundation – scales to billions of analyzed data points
Observability across service layers supporting fault, performance and change management
Uncovers the how and why of system behavior to enable active response
Advanced anomaly detection with continuous learning delivers faster detection

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