Cable Operators Tackle Change

Preventing Service Interruptions

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The Cable Business is Complex and Change is a Constant

  • Size: $100+ billion dollar business, employing 214,000 people
  • Complexity: Broadcast programming packaged with other services like internet access and telephony
  • Pressure: Highly competitive, operators rely on premium service packages and exceptional service to sustain their competitive position.
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The Cable Operators Challenge: Managing Change

Frequent, minor network upgrades aren’t always communicated to everyone who needs to know DevOps and CI/CD are able to upgrade service packages quickly but can also introduce unexpected changes. Service interruptions resulting from change can be costly – in dollars and customer satisfaction. Avoiding costly trips to businesses and homes to restore service interrupted by these changes is a priority. What’s the solution?

  • Automate response with early detection of problems resulting from change.
  • Discover dependencies with TOTAL ECOSYSTEM OBSERVABILITY.
  • Employ EXPLAINABLE AI to correlate third-party events, incident and change tickets.

VIA PREVENTS SERVICE INTERRUPTIONS RESULTING FROM CHANGE.

AIOps for content streaming customer support funnel
AIOps for content streaming customer support funnel
AIOps for content streaming customer support funnel
An Over-the-Top Video Service Provider Used VIA AIOps to Improve Their Customers’ Experience
VIA AIOps use case

VIA AIOps – End-to-End Service Assurance

  • Built on an open core foundation – scales to billions of analyzed data points
  • Observability across service layers supporting fault, performance and change management
  • Uncovers the how and why of system behavior to enable active response
  • Advanced anomaly detection with continuous learning delivers faster detection
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VIA AIOps
VIA AIOps
VIA AIOps
VIA AIOps

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