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Cable Operators Tackle Change
Preventing Service Interruptions
The Cable Business is Complex and Change is a Constant
- Size: $100+ billion dollar business, employing 214,000 people
- Complexity: Broadcast programming packaged with other services like internet access and telephony
- Pressure: Highly competitive, operators rely on premium service packages and exceptional service to sustain their competitive position.
The Cable Operators Challenge: Managing Change
Frequent, minor network upgrades aren’t always communicated to everyone who needs to know DevOps and CI/CD are able to upgrade service packages quickly but can also introduce unexpected changes. Service interruptions resulting from change can be costly – in dollars and customer satisfaction. Avoiding costly trips to businesses and homes to restore service interrupted by these changes is a priority. What’s the solution?
- Automate response with early detection of problems resulting from change.
- Discover dependencies with TOTAL ECOSYSTEM OBSERVABILITY.
- Employ EXPLAINABLE AI to correlate third-party events, incident and change tickets.
VIA PREVENTS SERVICE INTERRUPTIONS RESULTING FROM CHANGE.
VIA AIOps – End-to-End Service Assurance
- Built on an open core foundation – scales to billions of analyzed data points
- Observability across service layers supporting fault, performance and change management
- Uncovers the how and why of system behavior to enable active response
- Advanced anomaly detection with continuous learning delivers faster detection
Considering an AIOps Application?
Check out this comprehensive market guide for AIOps applications to help you identify your company’s needs and evaluate AIOps solutions to find the best fit.
Resources
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North American MSO Enabled Intelligent Operations with NLP and GenAI-Based ChatOps
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June 2024 – Separate the SIGNAL from the Noise
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New Research – The Road to Self-Healing; Excerpt from the Vitria AIOps Telco Webinar Series: Self-Healing Networks part two
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