The deployment of 5G and creation of a hybrid network environment generates significantly more data to be analyzed and multiple new assurance needs. 5G providers and enterprises implementing private 5G networks must be able to rapidly identify faults and performance issues across service layers. Addressing and resolving service-impacting problems before subscriber impact is crucial in sustaining customer experience expectations. AIOps solutions bring more real-time analytics, machine learning and automation to detect and understand issues as well as enable the implementation of more automation in remediation and automated response.

VIA AIOps by Vitria is an end-to-end service assurance application with the following key features and capabilities.

Full stack observability provides the right information on a timely basis to the right people to improve their efficiency and effectiveness. Persona-based views are delivered through an intuitive and dynamic UI. Views and dashboards are generated based on the data, saving staff development time.

AI, machine learning, and advanced analytics reduce alert volume, detect service-impacting issues earlier, and distinguish symptoms from root cause across the technology stack and operational silos. VIA automatically determines the correct algorithm to use on collected data to generate baselines and detect signals. This enables operations teams to focus their attention only on the anomalies requiring action. False positives and true negatives are filtered out, improving operator effectiveness, and reducing operator fatigue from excessive alert volumes. Continuous learning sustains optimal baselines across billions of dimensions and metrics with dynamic baseline changes as new data is collected.

Real-time analytic pipeline collects, enriches, and analyzes streaming data in real time and delivers dynamic analysis and root cause identification across vertical and horizontal applications and workload layers.

Unified data collection supports the optimization of fault, performance, and change management processes and can be used for both traditional in-house and cloud-based application environments.

Open Core Foundation enables integration with existing service management and monitoring systems. Integration allows VIA AIOps to prescribe actions to these systems, including opening, closing, or updating a ticket, engaging the right fix agent, and notifying teams of the symptoms and probable causes of the event.

VIA now has a partnership with Cisco. Cisco reports that they chose VIA as their AIOps vendor based on their proven ability to tightly integrate with their offering, their agility to ingest and analyze data, and support massive scale infrastructures.

Download the Case Study to learn how Telcos should prepare for the new diversity of assurance needs.