Within a telco, the areas where Decision Intelligence may be needed include decision making around network events, fraud and risk management, credit risk or compliance analytics, smart pricing, and next-best-offer. It will also enable citizen data scientists to author, manage and modify rules and other decision logic and to apply AI to create adaptive, predictive decision rules to optimize and automate human decision processes without the direct involvement of professional programmers.

With VIA AIOps, ALL of the current manual actions (observe an alarm board, wait for counts to increment, capture stats, create ticket, close ticket) are automated. False positives are eliminated. Zero alarms are missed and NOC staff can focus on prevention and remediation; not monitoring.