ChatOps with NLP capability is a valuable component for ITOps and DevOps teams. ChatOps allows
operational teams to communicate more effectively and greatly increases the efficiency of service
assurance and performance management processes by shortening communication feedback loops
and improving response times. ChatOps with NLP when implemented with AIOps is also used to
leverage existing data repositories and provide access to contextual data in real-time, saving hours of
time in the incident resolution process. Combining AIOps and ChatOps optimizes communication and
collaboration supporting operations teams to resolve incidents faster.