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Service Assurance Optimized across Service Domains and Applications for a Global Insurance Provider
Simplify Operations by Breaking Down Operational Silos
Service Assurance Challenges:
- Services distributed in containers across the enterprise make performance issues within and across applications more difficult to spot.
- More virtualized and cloud based applications add complexity to performance management.
- Application upgrades and fixes accelerate with potential downstream unexpected performance impacts.
- End users introducing new devices place more pressure on firewalls and introduce additional customer experience support issues.
The Solution:
VIA AIOps operates across applications and a vast complex network to rapidly identify performance issues, triaging related incidents and determining the probable root cause.
Shortly after implementation, VIA AIOps was able to triage 17 separate incidents estimated to take 8 hours to resolve and group them together into a single incident through machine learned topology and correlation and initiate an automated response.
