When service is out, slow or billed incorrectly, customers take to social media. Telcos have growth plans that are only successful if customers have confidence that the provider can deliver consistently good service.

Uptime and availability are the key factors impacting how customers rate their experience. Is 100% uptime or availability realistic? Maybe not, but what is realistic is the ability to proactively identify faults, correct them and restore service even before the consumer is aware of a problem.

Download the White Paper below to learn more.