Choosing the right technology that enables trust and improves customer experience
The demand for digital capabilities throughout the enterprise, all happening simultaneously, is dramatically impacting the role of IT. These end-to-end digital transformations encompass large numbers of workers and introduce new technologies across the organization. Funding to drive digital initiatives is increasing.
The challenge lies in the rapidly shrinking window of time—the time to value—during which IT can effectively and efficiently use technology to enable transformation projects.
Three IT best practices that help lead to successful transformations are focusing on the customer, aligning the technology selection with the available skills and implementing trustworthy AI.
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