Scale and complexity increase with each progressive level in the self-healing journey
Levels of automation on the
road to self-healing
Level 0
Manual Operations
Traditional, manually operated networks & systems
Human operators trouble-shoot individual components
Vendor provided monitoring tools and dashboards
Level 3
AlOps and Partial Automation
Al-based correlation and grouping or related incidents
Probable cause and impact analysis
Automated ticketing of incidents in ITSMs systems
Level 1
Basic Monitoring
Consolidation of monitoring tools
KPis and standardized dashboards
Automated alerts with human trouble-shooting
Level 4
AlOps with High Automation
Advanced AlOps functionality
“Likely fix” predication
Automated remediation for many incidents
Level 2
Observability
Ingestion of metrics, events, logs, and traces (MELT)
Comprehensive views of system performance and health
Visual and temporal correlations of issues
Level 5
Full Autonomous Operations & Self-healing
Systems operate autonomously across most scenarios
AlOps-based self-healing capabilities
Minimal human intervention
Critical Milestones on the journey to Automated resolutions and self-healing
Full Observability
Comprehensive view of the entire service delivery system with the ability to monitor and detect signals across the ecosystem
Cross-Correlation
Correlate across service delivery domains and monitoring paradigms (FM, PM, logging,
APM…)
Recognize all related signals for a given service delivery issue and define a single incident
Root Cause Analysis & Likely Fix
Identify the actions that will remediate or mitigate the incident with the goal of reducing incident costs and minimizing repair time
Automated Fix & Intelligent Automation
Transformation goals of automated troubleshooting, automation of low risk fixes and routing of high risk fixes to the right fix team
Understand fix impact and evaluate alternative fixes
What’s required to Achieve Autonomous Networks?
Agentic AlOps
Multi-Agent Confidence-based Reasoning
Incident Resolution Copilot
Extensible Intent-Based Automation
Core AlOps
Full Ecosystem Observability
Multi-Model Al Correlation
Supervised, Unsupervised, Graph, Knowledge
Closed-Loop Remediation & Validation
Knowledge-Driven AlOps
Knowledge Augmented RCA & Next Best Action
Diagnose, Fix, Ticket
Embedded Knowledge Graph & Ontology Services
Autonomous Knowledge Acquisition & Management
Accelerate the Journey to Automation with Agentic AI and Knowledge
Agentic AI
- Correlation
- Root Cause Analysis
- Likely Fix
- Closed-Loop Remediation
- Automated Ticket Management
- Knowledge Workbench
- Situational Analysis
- ChatOps
Knowledge
Structured Knowledge (Knowledge Graphs)
- Topologies across Layers
— Network and Service- Network Topology
- Service Dependencies
- Infrastructure Topology
- Learned and inferred Dependencies
- Failure Pattens
- Dependencies mined from telemetry data
- Diagnostic Knowledge
- Key Symptoms
- Likely fixes learned from ticket data
- Contextual Knowledge
- Physical Facilities
- Geographical Locations
Knowledge-augmented AI delivers better results
Harvested Knowledge
- Knowledge harvested from service tickets, fix/repair data, chats, and other sources
Likely Fix Recommendations
- Recommendations generated by VIA GenAI using harvested knowledge
- Low-risk, low-impact recommendations can be automated
- High-risk or impact recommendations can be reviewed for acceptance or rejection
ITSM Tickets and other knowledge bases are harvested to “augment” the Vitria Generative AI knowledge.
Unleash inherent knowledge in troves of unstructured data that have been difficult/impossible to leverage in the past.
Knowledge Shared across all the Steps in the Pipeline
Improves Accuracy and Accelerates your Journey to Self-Healing
Shared Knowledge
Curated and shared across system layers.
Shared across Al agents in each step of the process.
Improving each Al’s reasoning.
Producing a multiplicative effect.
Shared knowledge improves the accuracy of Al algorithms and Generative Als.
AI Works Smarter with Knowledge
Enhanced Reasoning
Enables AI to link concepts logically
Improved Accuracy
Answers become more precise with knowledge
Persistent Learning
Knowledge remains through updates or changes
Human & AI Synergies
Humans and AIs build on each others’ knowledge
Explainable
AI can justify answers using a knowledge graph
Verifiable
Answers can by checked by humans or via a knowledge graph
Guardrails
AI responses limited to knowledge-backed information
Knowledge is crucial to building Trust and Confidence in AI