Levels of automation on the
road to self-healing
Level 5
Full Autonomous Operations & Self-healing
Systems operate autonomously across most scenarios
AlOps-based self-healing capabilities
Minimal human intervention
Level 2
Observability
Ingestion of metrics, events, logs, and traces (MELT)
Comprehensive views of system performance and health
Visual and temporal correlations of issues
Level 4
AlOps with High Automation
Advanced AlOps functionality
“Likely fix” predication
Automated remediation for many incidents
Level 1
Basic Monitoring
Consolidation of monitoring tools
KPis and standardized dashboards
Automated alerts with human trouble-shooting
Level 3
AlOps and Partial Automation
Al-based correlation and grouping or related incidents
Probable cause and impact analysis
Automated ticketing of incidents in ITSMs systems
Level 0
Manual Operations
Traditional, manually operated networks & systems
Human operators trouble-shoot individual components
Vendor provided monitoring tools and dashboards
Critical Milestones on the journey to
Automated resolutions and self-healing
