VIA’s Key Differentiating Capabilities

Advanced AI & Operations

AI-generated causal analysis and “Likely Fix” for automated or human action.

ChatOps for natural language processing access to insights, improved collaboration and enhanced decision making.

Full Ecosystem Observability

Full Stack Observability of apps/networks/services and multi-layer issue correlation from any entity in your hybrid cloud.

Change impact analysis across populations of affected devices and subscribers.

Realtime AI Platform

Graphical, low code, big data platform for realtime AI enabling rapid-time-to-market for new functionality and products.

Automated Resolutions and Self-Healing

AI generated “likely fix”.

Automate low risk playbooks and gradually tackle automation of more complex issues.

Transformation You’ll Never Outgrow

Scalability required for centralizing data monitoring and cross-correlating data from the entire service delivery ecosystem.
Proven in internet-scale networks with 50+ million devices, billions of events per day, thousands of distinct data streams.

Functionality that drives VIA’s differentiation includes:

  • Automatic generation of baselines for every metric and dimension combination using unsupervised machine learning
  • Continuous machine-learned topology eliminates dependency on hard-to-maintain network topology information
  • Stochastic modeling to effectively reduce noise and accelerate fault detection
  • Affinity analysis to group signals within and across service layers
  • Correlating issues directly to customers’ experience and leveraging predictive analytics to prioritize actions based on impact
  • Bidirectional communication with service management systems to fully support automation objectives

Fault and Performance Management in a single application

Managing service assurance independently within each service layer constraints, operational productivity, and the service assurance process. Teams are often chasing symptoms within their silo when the root cause of the problem lies outside their visibility and control. Multiple operations support teams may be addressing the same or different symptoms but all of them are attributable to the same root cause. Addressing these service issues is slow and extremely labor-intensive.

VIA AIOps delivers the information required to manage faults and performance across the service delivery stack in one application with a single incident inbox.

This short video demonstrates how VIA serves up incidents with all the relevant information required by the operations team to act. Fault and performance management uses a single pane of glass with explanatory AI provided to drill down into the details as required.

Baselines

This short video demonstrates how VIA serves up incidents with all the relevant information required by the operations team to act. Fault and performance management uses a single pane of glass with explanatory AI provided to drill down into the details as required.

Stochastic Models

Anomalous signals from data streams being monitored are often temporary usage spikes or statistical noise. The ability to identify anomalies that are significant and non-transient enables operations teams to focus on those problems that truly need fixes.

Stochastic models excel at separating signal from noise. These models can continuously monitor and evaluate suspicious changes in behavior of every metric, event, and entity. Stochastic models correctly detect the patterns those other techniques typically misclassify, identify late, or miss altogether. Here are some examples of behavioral changes that are caught early using our modeling techniques.

VIA AIOps uses stochastic models to separate the noise from persistent problems and catch issues that other anomaly detection methods miss.

Rapid implementation:
VIA delivers 99% alarm noise reduction on day one

Extensibility
VIA AIOps delivers the extensibility needed to adopt to business change and the addition of new services

The Signal Onboarding video takes you through each step of the data onboarding process and how quickly VIA builds data models without the need to write code.

VIA builds the trust and confidence to continue to develop remediation automation

Digital fingerprinting accelerates decision-making on the next actions to take to address incidents. Engineers can review the actions taken on similar incidents and determine if they should take the same action. Combining human and artificial intelligence accelerates response and drives improved operational performance.

Custom dashboards can be created in minutes for every persona

This video demonstrates how easily custom dashboards can be created.

VIA AIOps: Transforming Incident Management

A new incident management operating model and a new way of working through AI process automation

Proven ROI with cost reduction, better customers’ experiences, and a leaner, more efficient, and effective IT operational staff.

VIA AI Platform Operationalizes at Massive Scale

Low-code, Graphic Development Environment

VIA-AI-PlaEorm-1

  • Compose “AI Data Flows” (“ADFs”) easily
  • Utilize a wide variety of automation built into platform
  • Deployed as “Apps” on the highly scalable Vitria AI Platform
  • Security, resiliency, and automation built into platform

Enabling rapid innovation of features and use cases

VIA AI: a Scalable Runtime Platform

  • Coordinates the deployment and execution of hundreds of “Vitria AI Flows”
  • Supports elastic-scalability, high availability, and blue-green deployments
  • Utilizing best of breed open-source technologies for scaling real-time AI and streaming Analytics
  • On and off Premise data centers.

See a demo. Schedule an assessment.

See the VIA AIOps difference for yourself. Learn how you can create the service experience your customers tell their friends about – an experience that keeps them coming back.