Content streaming services are experiencing exponential growth
- Increasing numbers of subscribers and their daily screen hours are outpacing industry expectations.
- Demand for in home entertainment, availability of high-speed bandwidth and an increasing number of personal devices are driving growth.
- Call center overruns can eat up profits if ignored.
Service Challenge: Predictable Digital Experience
Application failure rates impacting a large number of subscribers floods the contact center and threatens renewals. Delivering on a desirable customer experience often requires more than monitoring and human intelligence can provide. Service providers require automated root cause analysis to provide fast and accurate response and remediation. How can you make it happen?
- Move beyond monitoring and add TOTAL ECOSYSTEM OBSERVABILITY
- Insist on automated root cause analysis to prevent customer service interruption
- Identify issues before they impact service performance and result in unnecessary operational cost
VIA AIOps enables a better Customer Experience
An Over-the-Top Video Service Provider Used VIA AIOps to Improve Their Customers’ Experience
