Headline results
90%
of incidents resolved before customer impact at a large US ISP
60%
improvement in service availability at a regional EMEA mobile operator
65%
reduction in incidents
250,000
fewer technician dispatches, saving $16 million in opex
< 100 days
typical time to quantifiable ROI
50M+
devices under assurance in a single deployment
Proven in production
Deployments at internet scale
| Customer | Environment | Result |
|---|---|---|
| Largest US ISP | Petabytes of data daily across multiple networks and data centers | 90% of incidents resolved before customer impact; in production in 90 days |
| Regional EMEA mobile operator | 5G standalone core and EPC across seven countries and 47.8 million customers | 60% improvement in service availability |
| Fortune 200 mobile operator | Greenfield cloud-based 5G network, 40,000 IP-optical transport elements, thousands of NOC users | 20% year-on-year improvement in operational efficiency; in production in 120 days |
| Global 100 CSP | 30 million subscribers and 50 million devices | Reduced annual customer care costs |
Operational impact
What changes when root cause is explained, not guessed
- Mean time to repair reduced by 40% for service disruptions and by 80% for degradation issues
- 92% of incidents detected before customer impact
- Failure rate reduced by 28%, avoiding 20 additional full-time staff at a cost of $2.3 million
- Service availability improved by 60% while staffing requirements fell by 50%
- Customer support contacts reduced by 18%
Results by industry
- Telecommunications. VIA correlates network and service events to find root cause and customer impact before customers notice.
- Cable. Correlating fault, performance and change data lets operators resolve issues before subscribers are affected and reduce truck rolls. A Tier 1 MSO uses VIA with GenAI to recommend the likely fix, and a North American MSO uses VIA ChatOps to speed incident response.
- Content streaming. An over-the-top video service provider used VIA to improve its customers’ experience by detecting and attributing quality degradation before subscribers noticed.
- Financial services. A regional bank used VIA to enable new digital services while detecting degradation before customers were affected.
- Healthcare. A university medical center used VIA to reduce aborted telehealth interactions by finding and fixing the service degradations behind them.
Why VIA delivers these results
VIA’s Knowledge Plane is a continuously updated model of how services, infrastructure and dependencies relate. Because root cause is derived from that model, VIA’s answers are deterministic and explainable across network, IT and application domains. Teams stop chasing symptoms in separate silos and fix the actual cause, and VIA can execute the next action within guardrails you set.
Frequently asked questions about VIA results
What results do customers see from VIA?
Published outcomes from production deployments include 90% of incidents resolved before customer impact at a large US ISP, a 60% improvement in service availability at a regional EMEA mobile operator, and a 20% year-on-year improvement in operational efficiency at a Fortune 200 mobile operator.
How long does it take to see results from VIA?
Customers typically see quantifiable ROI in under 100 days. Telecom production deployments have typically been reached in 90 to 120 days, including 90 days at the largest US ISP.
At what scale is VIA proven?
VIA runs in production in environments with 50+ million devices, billions of events per day and petabytes of data processed daily.
Why does VIA produce better results than correlation-only tools?
VIA’s Knowledge Plane establishes root cause deterministically across domains, so teams fix the actual cause instead of chasing symptoms in separate silos. That is what drives fewer incidents, fewer truck rolls and faster resolution.