Intelligent Operations
Fault Management
Performance Management
Change Assurance
Enhance customer experience, lower cost, and improve operational efficiency with VIA AIOps
VIA AIOps enables a new service assurance operating model and a new way of working through automation powered by real-time analytics, artificial intelligence, and machine learning.
Breakdown Operational Silos and Improve Response and Resolution Time
- Eliminates miscommunication and resulting ping-pong issue movement from one fix team to another
- Integrates with existing communication tools
- Enables AIOps info access without need to onboard a new UI
- Reduces miscommunication & fosters transparency
- Find root cause and the right fix quickly accelerating both incident response and resolution time
Tier 1 MSO
Uses GenAI to Empower Likely Fix Recommendations
Automate incident management process and reduce cost
- GenAI recognizes patterns in data that may not be immediately apparent to humans
- Enables continuous leaning and codification of subject matter expertise
- GenAI quickly analyzes large datasets, provides recommendations in real-time
- Delivers end-to-end incident resolution process automation
- Reduces time and cost associated with root cause analysis and the determination of the right fix
Transform Fault Management with Process Automation
- Monitor and analyze syslog, trap, and alarms events from physical and virtual hosts within and across technology layers and applications in real-time
- Enriches data through contextualization using machine-learned topologies and dimension discovery analysisÂ
- Automatically generates baselines for every metric and dimension combination to detect faults more accuratelyÂ
- Aggregates as appropriate multiple signals though process automation that may appear across service domains to a single incidentÂ
- Process automation powered by AI and machine learning defines probable root cause, symptoms and population impacted for rapid action and resolutionÂ
- Communicates bidirectionally with service management systemsÂ
An Over-the-Top Video Service Provider Improves Customer Experience with VIA AIOps
Transform Performance Management with Process Automation
- Monitor and analyze KPI time-series data from elements & applications
- Unified data collection and analysis in cloud-native environmentsÂ
- Cloud monitoring for performance across clusters vertically and horizontally without human interventionÂ
- Detects service performance and customer-impacting incidents earlier with machine-learned baselines, machine-learned topologies, and stochastic modellingÂ
- Eliminates multiple teams working on the same root cause through affinity analysis
- Process automation defines root cause, symptoms and population impacted to enable faster actionÂ
- Prescribes next best action for incident remediation or prevention Â
Transfrom Change Assurance and Improve DevOps and CI/CD Processes
- Discover dependencies with total ecosystem observability
- Detect change to an entity’s attribute (e.g., subscriber’s device or element’s firmware)
- Correlate alarms, events, incidents and change tickets
- Monitor for and detect customer experience impact
- Automate response with early anomaly detection resulting from change
- Improves CI/CD Processes with the addition of AIOpsÂ