Knowledge-Driven Agentic AI Operational Assistant

By Debra Schleicher, Chief Marketing Officer, Vitria Technology, Inc · Published April 8, 2026 · Updated October 19, 2026

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Can incident management be automated with agentic AI? This demo shows the VIA AIOps Operational Assistant, which combines knowledge-driven agentic AI with natural language processing and generative AI. It runs the incident workflow from detection through diagnosis, ticketing and action, turning incident management into a proactive, highly automated process that operators can question in plain language.

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